Fingerprinting

TCWGlobal has no direct insight on fingerprinting. Amplify manages this portion including reimbursements, so unfortunately, TCWGlobal does not have visibility or say into their internal process and determinations. Please reach out to tutorhiring@amplify.com to discuss this further, as they will be your best resource on this. 

Amplify Training

All training systems, including Okta and Amplify University, is handled internally with Amplify. So unfortunately, TCWGlobal does not have visibility or access to this. We recommend reaching out to hr-support@amplify.com and your Amplify Manager for assistance. Tutors who have questions about training should contact tutortraining@amplify.com.

State-Mandated Training

Remote workers in the following states are required to complete the mandated training: California, Connecticut, Delaware, Illinois, Maine, and New York.  If you are a remote worker in any of those states, you will receive an email notification from our Percipio training platform to complete the state-required training by the specified deadline.  

Paid Time Off

At this time, Amplify Education does not have a PTO Policy in place for their contingent workforce with TCWGlobal. Any time off would be considered unpaid unless the worker resides in a city or state with a state mandated policy. As such, all city, and states with paid time off is linked here: Sick Leave. 

Notifications of A Legal Name Change

To update your legal name with TCWGlobal and Amplify, you will be able to safely and securely submit documentation showing your legal name change here. Once we have received your documentation supporting this, we will be able to update the information on our end. 

What should I do if I need to take a leave of absence?

All workers can initiate the official Leave of Absence request process with TCW by reaching out to your Global Account Manager and at hello@tcwglobal.com.

For Tutors who will miss more than 9 sessions in a row should request an official Leave of Absence through both TCW and Amplify. Tutors can notify Amplify by completing the Tutor Commitment Change form. Additional information on requesting a Leave of Absence and obtaining substitute coverage can be found on the Amplify Tutor Resource Site.

What should I do if I need job-related accommodations?

We are committed to providing equal employment opportunities and supporting all workers in their roles. If you need reasonable accommodations related to a disability or medical condition to perform your work please contact TCW by reaching out to your TCW Global Account Manager and at hello@tcwglobal.com as soon as possible.

Tutors who need to request a reasonable accommodations related to a disability or medical condition to perform your tutoring duties, please contact TCW and CC bstevens@amplify.com to initiate the accommodations process as soon as possible.