Skip to main content
Looking for help? Contact our Help & Support Team
WebCenter
Get a Quote

Welcome!
I'm Here to Help.

I Need Help
FAQs
Amplify Logo_White

Meet Jenay,
Your Global Support
Team Member

Jenay (1)
 
 
 
 
As your go-to Global Account Manager, I am here to make sure everything runs like clockwork, so you can focus on the fun stuff while I'll handle the rest!
 

Below are key areas where I provide support to you and your team:

  • Day-to-Day Support
  • Streamline Onboarding and Timekeeping
  • Assist with Invoice Inquiries
  • Employment Questions
Email Me!
Schedule a Meeting

See Jenay's Reviews

Jenay has been ROCK STAR with helping me since day one!! She ALWAYS responds in a timely manner and has answered every question to help me smoothly navigate the onboarding process with both engagements. They say first impressions are lasting ones, and Jenay has made a great first impression!!

Jenay is so professional and helpful in so many ways! I appreciate her attention to detail and support with every "ASK" I share with her! I am so grateful for Jenay!

Timecard Deadlines

Clock-Icons

Worker Submittal

Sunday, End of Day

Checkmark-Icons

Manager Approval

Monday 2pm PST

FAQs

Fingerprinting

TCWGlobal has no direct insight on fingerprinting. Amplify manages this portion including reimbursements, so unfortunately, TCWGlobal does not have visibility or say into their internal process and determinations. Please reach out to tutorhiring@amplify.com to discuss this further, as they will be your best resource on this. 

Amplify Training

All training systems, including Okta and Amplify University, is handled internally with Amplify. So unfortunately, TCWGlobal does not have visibility or access to this. We recommend reaching out to hr-support@amplify.com and your Amplify Manager for assistance.

State-Mandated Training

Remote workers in the following states are required to complete the mandated training: California, Connecticut, Delaware, Illinois, Maine, and New York.  If you are a remote worker in any of those states, you will receive an email notification from our Percipio training platform to complete the state-required training by the specified deadline.  

Paid Time Off

At this time, Amplify Education does not have a PTO Policy in place for their contingent workforce with TCWGlobal. Any time off would be considered unpaid unless the worker resides in a city or state with a state mandated policy. As such, all city, and states with paid time off is linked here: Sick Leave. 

Notifications of A Legal Name Change

To update your legal name with TCWGlobal and Amplify, you will be able to safely and securely submit documentation showing your legal name change here. Once we have received your documentation supporting this, we will be able to update the information on our end. 

View All

Did I Exceed Your Expectations?

Let me know what you thought.

Give Me a Thumbs Up!

Who Should I Contact About...?

Amplify Manager

  • Information regarding your work schedule including meal breaks

  • Requests for time off or calling out sick

  • Questions related directly to your job duties, pay rates

  • Training, Fingerprinting

TCWGlobal

  • Questions or concerns on your paycheck, tax forms, onboarding paperwork

  • Questions on timecards, accruals

  • Information on health benefits )or email benefits@tcwglobal.com)

  • Assistance with WebCenter or StaffingNation

Meet Our Software

StaffingNation Logo

StaffingNation

Log in to your StaffingNation dashboard where you can view job assignments, onboarding details, and more.

Log In
WebCenter Logo

WebCenter

Log in to Webcenter here to locate paystubs and W2s, and to track your time.

Log In

What Makes Us Different?

Our VIBES initiative sets us apart from traditional Employers of Record by prioritizing community engagement, investment, and social responsibility.

A positive culture within your contingent workforce fosters higher morale, increased productivity, and ultimately, more profitable outcomes. Simply put, our teams work harder for you.