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StaffingNation

WebCenter

Looking for Specific Resources?

Client Help Center

Find articles to help with StaffingNation, Timecard approvals, and other processes.

Visit the Client Help Center

Worker Help Center

Find articles to help with StaffingNation, timecard creation, perks & benefits, 401(k), and more.

Visit the Worker Help Center

Forms and Legal

Find any forms related to sick leave, sexual harassment, incident reports, direct deposit, tax documentation, etc.

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Employee FAQs

Does TCWGlobal offer benefits to employees?

Yes, TCWGlobal offers ACA-compliant healthcare benefits to all eligible employees. Eligible employees are those that work full-time with an average schedule of 30 hours per week.

How can I enroll in benefits?

Benefit premiums are automatically deducted weekly from your paycheck pre-tax, on or after your effective start date of benefits. If you are paid bi-weekly, two deductions will display on your paychecks.

Can I make changes to my benefits at any time?

Unfortunately, no. You are only able to make changes (i.e. add/drop coverage or dependents) during our annual Open Enrollment or if you’ve experienced a qualified life event (QLE).

How do I create and submit my timecard in WebCenter?

Each week you will need to create and submit a new timecard. To create a timecard, please click on the Assignments tab, select your current active assignment, and click Create New Timecard for this Assignment.

The timecard will default to the current payroll period. To select a previous week, please click the calendar icon that says Change.

Please refer to the WebCenter tutorial for more information.

Where is my paycheck?

Please check WebCenter to see if your timecard has been approved and processed. Timecards approved by Monday at 2:00 PM PST will be processed for a Thursday deposit.

Paper checks are mailed on Wednesdays. Please contact us if you have not received your paper check after 10 business days.

If your timecard has not been approved, please contact your direct supervisor.

If your timecard was approved late, please email hello@tcwglobal.com.

How do I update my W4/tax settings?

Complete a new Form W4 and return it to TCWGlobal via this secure form.

How do I sign up for direct deposit?

You can use this secure link to send in your bank information:

Direct Deposit Form

You will need to include one of the following with your full name, account number, and routing number:

Copy of a voided check
Letter from your bank (cannot be hand-written)
Screenshot of a statement or online banking

I am locked out of WebCenter. What do I do?

Please email hello@tcwglobal.com to have your WebCenter account unlocked.

I recently moved, how do I change my address?

To update any personal information, please email to hello@tcwglobal.com

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Client FAQs

Does TCWGlobal offer benefits to employees?

Yes, TCWGlobal offers ACA compliant healthcare benefits to all eligible employees. Eligible employees are those that work full-time with an average schedule of 30 hours per week.

How do I add/update the timecard approver for my workers?

Don’t hesitate to reach out to your dedicated Account Manager directly either by phone or email to ask for updates on who will be approving timecards for workers. We always recommend listing an additional timecard approver in the event that the primary is out of the office or unable to approve the hours.

Can TCWGlobal employ workers who are on a visa?

Yes, TCWGlobal can provide assistance with workers who are on a visa and we will reach out to the client and workers if the expiration of their qualifying documents approaches during the duration of their assignment with TCWGlobal.

What does the 1099 process entail (time, communication, etc.)?

When a client inquires about onboarding a 1099 worker, forms will be sent to the client and worker. The Compliance Team will receive, review, and forward both forms to the Client Relations Analyst (CRA) with a verdict. If qualified, the CRA will inform the client of the decision and loop in the Account Manager to provide onboarding forms for the worker. If unqualified, the CRA will notify the client that we can proceed as a W2 worker.

Does TCWGlobal provide support across all 50 states? Internationally?

TCWGlobal is equipped to handle your onboarding, invoicing, and timekeeping needs in all 50 states. We monitor any state/county/city specific laws that need to be adhered to so that we remain in compliance. TCWGlobal has an in-house International team that can assist with client needs abroad. Check out our global payrolling capabilities here.

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