Learn more about the key terms used in this guide and who to contact with any questions.
 
								
								
							| For Questions About... | Carrier | Members Services | Group Number | Website/Email | 
| Medical and Prescription Drug | UMR (TPA) | 800-826-9781 | 76-416598 | umr.com | 
| CVS Caremark (PBM) | 800-237-2767 | caremark.com | ||
| Virtual Healthcare | Teladoc | n/a | n/a | Download the mobile app | 
| Dental | Cigna | 800-244-6234 | 3341344 | cigna.com | 
| Vision | VSP | 800-877-7195 | 30070666 | vsp.com | 
| Employee Assistance Program (EAP) | UNUM | 800-854-1446 | lifebalance | lifebalance.com | 
| Flexible Spending Accounts (FSAs) | Plan Source | 888-266-1732 | n/a | plansource.wealthcareportal.com | 
| 401(k) | Empower Retirement | 800-338-4015 | n/a | empowermyretirement.com | 
| Financial Advice | HUB International | 530-343-4015 | n/a | info@kornerstoneinc.com | 
| Pre-Enrollment/ Benefit Information | TCWGlobal's Benefits Department | 858-810-3000 | n/a | 
TCWGlobal Benefits Team to the Rescue!
| Key Terms | Who Pays For Your Healthcare | 
| CopayA predetermined dollar amount you pay for visits to the doctor, prescriptions and other health care services (as specified by your plan). | You Pay | 
| CoinsuranceThe percentage you pay for the cost of covered health care services after you’ve met your deductible. | You and your plan each pay a % after your deductible has been met | 
| DeductibleThe amount of money you need to pay out of pocket before your insurance begins contributing money to your health care costs. | You Pay | 
| Out-of-Pocket MaximumThe cap on your out-of-pocket costs for the plan year. Once you’ve reached this amount, your plan will cover 100% of your qualified medical expenses for the plan year. | Your deductible and copays are all added to your out-of-pocket maximum | 
| PremiumThe amount of money that’s paid for your health insurance every month. TCWGlobal pays a portion of this amount and you pay the rest via payroll contributions. | You Pay | 
| All Other Covered Expenses | 
 Once you have reached your Out-of-Pocket max, your plan will pay for any covered services | 
| Preventive CareRoutine healthcare services like check-ups, immunizations, and screenings for adults, women, and children. | Your Plan Pays |